Leadership Series-Emotional Intelligence & Effective Communication

Emotional Intelligence & Effective Communication

PRESENTER: Transformation Partners

OVERVIEW

Emotional Intelligence often determines who will climb the workplace ladder and who will be passed over. Your emotional intelligence quotient (EQ) is your capacity to reason and analyze emotional information. Becoming aware of your emotions can help you become resilient in being attuned to your needs and the needs of others, and help you make better decisions and develop better relationships. Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their communication efforts. This training will give you the tools to strengthen your ability to negotiate and compromise, gain consensus and collaboration, and create a cohesive team. This workshop will help participants develop a truly engaging and responsive communication style, leading to positive results for the individual and the organization.

Participants Will Learn:

• Emotional Intelligence (EQ) dynamics in work settings and situations
• How to own your emotions through self-awareness and personal regulation
• The process of building self-management skills when determining appropriate emotional intelligence actions
• How to become aware of the emotions of others when assessing EQ situations
• Use the right phrases to communicate what you intend
• Responding appropriately
• Active listening skills
• Asking clarifying questions
• Persuasion