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February 23, 2021
9:00 am - 12:30 pm -
February 24, 2021
9:00 am - 12:30 pm
Effective Communication Strategies
Workshop Description: In today’s competitive business environment, effective communication skills are more critical than ever before. It is the foundation on which successful careers are built and a crucial component of lasting accomplishment. Whether it is a face-to-face conversation, an e-mail exchange, or a difficult conversation, a professional message involves establishing a connection that leaves a positive impression. This training will give you the tools to strengthen your ability to manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team. This workshop will help participants develop a truly engaging and responsive communication style, leading to positive results for the individual and the organization.
Participants Will Learn:
- Communication Styles
- Barriers to Communication
- Using the Right Phrases to Communicate What You Intend
- Active Listening Skills
- Responding Appropriately
- Reading Body Language
- Asking Questions to Clarify
- Vocal Emphasis & Visual Listening
- Depersonalizing a Message
- Persuasion
- Sharing Ideas and Perspectives
- Disagreeing Constructively
- Delivering Concise Messages
- Respond with Diplomacy and Tact
- Effective Business Presentations
COST: $99/person
REGISTRATION/PAYMENT: Please complete the Registration Form and return it to Ms. Lisa Smith-Longman