Leadership Series: Workplace Conflict Resolution & Building High Performance Teams

REGISTRATION FOR THE LEADERSHIP SERIES IS CLOSED

AM-Workplace Conflict Resolution

Workplace conflict resolution is critical to the success of the organization and its people as they work together to deliver exceptional service. Employees and/or team leaders will be equipped with relevant knowledge and awareness of workplace conflict resolution that will improve personal and team productivity, all the while strengthening the team and its contributions to the overall organization

Participants Will Learn:

• Assess levels of workplace conflicts
• Identify reflexive behaviors
• Identify the five elements of the retaliatory cycle
• Initiate dialogue with a co-worker to solve a workplace conflict.
• State the issue in conflict in terms that promote cooperation and minimize defensiveness.
• Persuade a reluctant co-worker to participate in dialogue to solve a workplace conflict.
• Describe the necessary features of context (time-and-place environment) that will prevent failure of dialogue.

PM- Developing High Performance Teams

Success as a manager is heavily influenced by how well a team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This workshop is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.

• Identify different types of teams.
• Build teamwork by recognizing and tapping into the 12 characteristics of an effective team.
• Promote trust and rapport by exploring team player styles and how they impact group dynamics.
• Recognize the key elements that move a team from involvement to empowerment and how to give these elements to a team.